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Findings from the seventh round of Global Dialogues examine how conversational AI is reshaping users' certainty about their beliefs, their social connections, and their perception of reality. Across more than 2,000 participants from diverse backgrounds, the data reveals that AI has moved from productivity tool to reality-shaping force faster than anticipated, and that people prone to certain psychological baselines are especially likely to experience AI as a conscious, observing agent rather than a simple tool.
For users with a high baseline for apophenia, an AI's accurate response isn't read as statistical probability but as evidence of a deliberate, knowing presence—the chatbot becomes less a software interface than an observing entity.
Conversational AI is a more potent driver of belief certainty than traditional social media, and its characteristic helpfulness is what does the reinforcing.
The psychological impact ripples outward through users' social networks, compounded by a retreat from social transparency.
When AI serves as emotional support, it creates a critical vulnerability during mental health emergencies—and user preferences diverge depending on whose crisis is at stake.
Users express a clear design preference that their actual experience does not yet meet.
The findings from this Global Dialogue describe a public grappling with AI's quiet power to reshape reality itself. For most users, AI is a tool under their control—but for those prone to delusional ideation, it becomes a conscious observer, a validating confidant, and eventually a private world hidden from the people around them. The same helpfulness that makes AI valuable can, without friction, harden certainty and erode the human connections that keep perception grounded. Yet users themselves point toward the solution: an overwhelming majority want AI that challenges as well as affirms. These collective preferences make the case for perceptual safety—designing systems that preserve human agency and real-world connection rather than displacing them.
This Global Dialogue combined two research tracks to examine the psychological impact of conversational AI on a semi-representative global sample of over 2,000 participants. GD7.1 (n=1,033) used the Remesh platform for open-ended questions on public opinion and AI safeguards. GD7.2 (n=1,055) employed validated psychological instruments on LimeSurvey, including the Peters et al. Delusions Inventory (PDI-21), AI-Perceptions and Anthropomorphism Scale (AI-PAS), Problematic Chatbot Usage Scale (PCUS), and Emotional Dependency Scale (ADS-9), alongside measures of loneliness, social networks, and baseline anthropomorphism.
Bivariate Pearson correlation analyses examined relationships between psychological baselines (particularly delusional ideation), AI perception, and usage patterns. Correlations follow standard social science benchmarks: r=0.10 (small), r=0.30 (moderate), r=0.50 (strong).
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